the auto repair process

Describe the Problem To the best of your ability, tell the shop what you think is wrong with your car. Also, provide any important information like how long will you plan to keep the car and how often you use it. This is a good reason for finding and keeping a good mechanic. They will already be familiar with your car.

Diagnose the Problem The shop will inspect your car, including attaching it to electronic equipment, to try to determine what is causing the symptoms you are experiencing. They can then propose what will fix the problem and what it will cost.

Authorize Repairs When you are comfortable with the diagnosis and estimate, give the shop permission to make the repairs.

Order and Receive Parts The shop will order parts required as part of your service.

Arrange for a Rental Car If the repair time will cause a major disruption, the shop can help you make arrangements for a rental, usually at special shop rates. If your car is under warranty, a rental car may be covered.

Complete Repairs The shop will complete the service you have authorized.

Pick Up Your Car When repairs are finished, the shop will call you to pick up your car.

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