• 7/20/2010

  valerie B.    

  My 22 year old Mercedes, has not even reached 100,000 miles. I garaged it while raising my kids, a…
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  My 22 year old Mercedes, has not even reached 100,000 miles. I garaged it while raising my kids, and have babied it for years. It drove the car recently from the Pacific Northwest to Phoenix. Other than it's normal maintenance, were issues of parts that were just wearing out with age, starting it was tenuous, air conditioning not working, etc. I brought my car in on a week-end. The mechanic was not there, but I had to go to Seattle the next day. On Monday morning, the head mechanic, Jack, phoned me after having gone through the car carefully. He explained thouoghly what some of the problems were, and what he recommended. 2 days later, I was informed that it still seemed like there were injectors that were stopping the car from flawless performance. I went ahead, long distance, and told him to go ahead and do what it needed. I came back to Phoenix a week later, it was 114 degrees out. It was Jack Bridwell, the owner, who actually had to show me exacly how to work the air conditioner. Since it's service at Bridwell. by car has never started better, run smoother, or felt as flawless as it does now. The people working on it are perfectionists (what you want in your auto mechanic and surgeon), those that work at the station seem to be a team, who understand the stress of car problems, the Owner takes personal interest and responsibility, prices are competitive. I don't know how I'll be able to travel knowing that Bridwell Auto is only here in Scottsdale.

  Status: Validated

• 5/18/2010

  jim O.    

  I took my vehicle to Bridwell on Saturday asking them to take a look at it. When They opened the Hoo…
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  I took my vehicle to Bridwell on Saturday asking them to take a look at it. When They opened the Hood and told me it wasn't drivable or I'd blow the engine one of the owners started calling rental car shops. I was really upset because this was the last thing I needed but They could see this so they really helped me out. We finally found a rental shop that was open and offering a decent rate so they drove me up to Scottsdale and Shea so I could pick up the rental. After my car was ready they had someone follow me to drop off the rental car then I dropped her back off at the shop. They went the extra mile helping me get a rental then dropping it off. The owners treated me like a friend and valued customer.

  Status: Validated

• 4/18/2010

  Cindy I.    

  Terry was very accommodating and Friendly. They finished the van much earlier and for much less mone…
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  Terry was very accommodating and Friendly. They finished the van much earlier and for much less money than originally estimated or than any other quote form other automotive centers. It works great.

  Status: Validated

Total Reviews: 35     View All