Bill Nelson’s Automotive Service

Bill Nelson Automotive is one of Tucson’s premiere auto repair facilities, with an “A+” rating with the Better Business Bureau. Specializing in auto repair Tucson and car repair Tucson, we are able to service any of your vehicles’ needs. When you search for “mechanic Tucson,” you want a specialist who has experience. Bill Nelson’s Automotive Service has been serving the Tucson community since1976. Bill Nelson’s Automotive Service goes beyond your typical brake repair or transmission flushes. We are able to diagnose and repair even the most stubborn problems, ones that other shops can’t even find. Make sure to call us first for all of your Tucson auto repair needs!

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3515 S Palo Verde Tucson, AZ 85713
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Phone: (520) 747-5900

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• Bruce W
  February 28th, 2018

  

  On a recommendation, we called Bill Nelson’s Automotive to diagnose a problem with uneven tire wear on our 2004 Tracker. Best choice we ever made! Not only did their crew find the problem & repair it, but they also discovered a slow engine oil leak and took care of that too. All of the folks...

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  On a recommendation, we called Bill Nelson’s Automotive to diagnose a problem with uneven tire wear on our 2004 Tracker. Best choice we ever made! Not only did their crew find the problem & repair it, but they also discovered a slow engine oil leak and took care of that too. All of the folks there are knowledgeable, honest, gracious and willing to go the extra mile to make sure you receive the best possible automotive service. Thank you Steven, Brian & Terry for going far & beyond our expectations!

• Lee B
  January 10th, 2018

  

  Great, friendly shop. It’s a good thing when you find a place that is honest. They fix what needs to be done, nothing more, nothing less. Thanks!

• maryann a
  November 10th, 2017

  

  They new exactly what the problem was and saved me lots of money compared to what the Subaru dealership was going to charge me. Great service!!

• Terri N
  August 17th, 2017

  

  I needed an oil change quickly because that light came on and found Bill Nelson on the internet. I found a great repair shop. They fit me in within a couple days and I was in and out in an hour. Most importantly, they found a problem with my electrical system that my Honda dealership...

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  I needed an oil change quickly because that light came on and found Bill Nelson on the internet. I found a great repair shop. They fit me in within a couple days and I was in and out in an hour. Most importantly, they found a problem with my electrical system that my Honda dealership missed, and it was a serious problem. They fixed it at a low cost in a timely fashion. I truly feel they helped me dodge a dangerous bullet!

• Kellen R
  July 22nd, 2017

  

  Bill Nelson’s has always done excellent work in a very timely fashion. When I called,I was told that they would be able to repair it sometime on Tuesday. Since I could afford to be without the vehicle for a few days, I dropped it off on Monday. The repairs were completed that day! As always,...

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  Bill Nelson’s has always done excellent work in a very timely fashion. When I called,I was told that they would be able to repair it sometime on Tuesday. Since I could afford to be without the vehicle for a few days, I dropped it off on Monday. The repairs were completed that day! As always, excellent service at a reasonable rate.

• David L
  June 3rd, 2017

  

  Terri, the greeter was very inviting, the technicians were informational and the service was faster than expected and the invoice was extremely competitive. Great early & late hours. It’s great to find a local Tucson business this great!!! I highly recommend Bill Nelson’s Auto Services. David L.

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  Terri, the greeter was very inviting, the technicians were informational and the service was faster than expected and the invoice was extremely competitive. Great early & late hours. It’s great to find a local Tucson business this great!!! I highly recommend Bill Nelson’s Auto Services.
  David L.

• Richard H
  May 23rd, 2017

  

  Great knowledgeable staff and very efficient. They have a new customer for life. Thanks Terry, Bill, Brian, and Steven.

• Devin P
  May 10th, 2017

  

  Had a great experience with this garage and its crew. They were very friendly, professional and efficient in their work. Took only half a day to repair 2 rear passenger door power window regulators, and cost half of what the original estimate was quoted at. I highly recommend them!

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  Had a great experience with this garage and its crew. They were very friendly, professional and efficient in their work. Took only half a day to repair 2 rear passenger door power window regulators, and cost half of what the original estimate was quoted at. I highly recommend them!

• Cindy L
  May 1st, 2017

  

  Can’t say enough for the outstanding service. They fixed a problem that the dealership messed up on during a simple battery change. They also identified another issue I was hearing that the dealership couldn’t figure out for the past three years which turned out to be none of the ideas the dealership was suggesting. I’m...

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  Can’t say enough for the outstanding service. They fixed a problem that the dealership messed up on during a simple battery change. They also identified another issue I was hearing that the dealership couldn’t figure out for the past three years which turned out to be none of the ideas the dealership was suggesting. I’m done with dealerships. I’m coming here from now on.

• John H
  January 25th, 2017

  

  The service on my car was outstanding.
  1 ready for my appointment
  2 service done quickly
  3 most important cost was less than estimate.

• Cindy L
  December 12th, 2016

  

  I’ve been in search for a year looking for an alternative to the dealership. What a blessing to find an outstanding auto service which isn’t waiting to line their pockets with your hard earn money. Great customer service and very knowledgable. They got my business for my Subaru, Ford and Chevy!

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  I’ve been in search for a year looking for an alternative to the dealership. What a blessing to find an outstanding auto service which isn’t waiting to line their pockets with your hard earn money. Great customer service and very knowledgable. They got my business for my Subaru, Ford and Chevy!

• Tim W
  December 1st, 2016

  

  I have used Bill Nelson Automotive for more than 15 years. I have 6 vehicles that Bill and his staff service and they have never let me down on solving the issues I’ve brought the vehicles in for. They always provide quickly and cost effectively service. I have had routine service done (oil changes), major...

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  I have used Bill Nelson Automotive for more than 15 years. I have 6 vehicles that Bill and his staff service and they have never let me down on solving the issues I’ve brought the vehicles in for. They always provide quickly and cost effectively service.
  I have had routine service done (oil changes), major issues like an engine replaced in the my Toyota 4Runner and they have even helped me with restore a 1968 Ford F100 pickup truck. I have tried other automotive companies before moving to Tucson but Bill and his team are by far the best I have ever used.

• Rita C
  July 27th, 2016

  

  Bill Nelson’s Automotive shop did an awesome job at removing our propane system. We have dealt with them on a number of occasions. They are knowledgeable and friendly and get the job done. We drive about 30-45 minutes in order to use their services also.

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  Bill Nelson’s Automotive shop did an awesome job at removing our propane system. We have dealt with them on a number of occasions. They are knowledgeable and friendly and get the job done.
  We drive about 30-45 minutes in order to use their services also.

• Suzanne P
  May 19th, 2016

  

  I had been having ongoing problems with the vehicle which had defied multiple attempts by two other shops to identify and fix. BILL Nelson Automotive quickly found and fixed the problem at a very reasonable price. Fast, friendly and fair.

• Kenneth H
  May 16th, 2016

  

  Work was performed as requested.
  Truck was returned on time and clean.
  I have used this shop several times in the past and have always been happy with their work and attitude.

• Will W
  April 29th, 2016

  

  Several friends recommended this shop for my car needs. They were experienced, friendly and very helpful. Thanks

• neil c
  April 26th, 2016

  

  they do a great job

• Terry D
  April 20th, 2016

  

  Brought my SUV in to check the battery. Was quickly determined that battery was bad and fortunately, still covered by warranty. The battery was replaced quickly and the electrical system checked thanks to Tony and Clay.

• Kassandra O
  April 15th, 2016

  

  First of by saying this company did an amazing job on our truck.. It runs so much better then when it first went into the shop. Our truck was in there for almost 3 weeks but was all worth it. Tony kept us updated on the status of the progress and the price was very...

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  First of by saying this company did an amazing job on our truck.. It runs so much better then when it first went into the shop. Our truck was in there for almost 3 weeks but was all worth it. Tony kept us updated on the status of the progress and the price was very reasonable for all the work that was done… We greatly appreciate all your hard work you put into our truck. We will definately be using this shop again for further repairs.

• JOSE R
  April 12th, 2016

  

  It is always good to go to and friendly good people always reasonable to me and my family

• Joseph C
  March 25th, 2016

  

  They are prompt, courteous and very good with communication!

• Barry D
  March 25th, 2016

  

  Bill Nelson’s service never disappoints. We have used this business for several years. The personnel have outstanding customer service skills. The service writers knowledgeably explain what needs to be fixed. Prices are fair and wait time is manageable. We highly recommend this business for vehicle repairs.

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  Bill Nelson’s service never disappoints. We have used this business for several years. The personnel have outstanding customer service skills. The service writers knowledgeably explain what needs to be fixed. Prices are fair and wait time is manageable. We highly recommend this business for vehicle repairs.

• lani l
  March 23rd, 2016

  

  Service manager Tony is outstanding. He cares about costs, and gets the job done!

• Pete S
  March 3rd, 2016

  

  Everyone at Nelsons Automotive treats customers like guests in your home. They truly know whats going on in the automotive industry. My cars have been serviced through the years at Nelsons. Any trouble shooting problems are just fine for them, problems are what they love …the challenge to fix them is what they do! Yes...

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  Everyone at Nelsons Automotive treats customers like guests in your home. They truly know whats going on in the automotive industry. My cars have been serviced through the years at Nelsons. Any trouble shooting problems are just fine for them, problems are what they love …the challenge to fix them is what they do! Yes by all means be a part of the Nelson family without any worry…trust this place. By the way, today i just had a headlight replaced… very quick…Pete Stockberger, Eastside -Tucson Az.

• Jean P
  December 30th, 2015

  

  After having crossed the country to relocate in Tucson, I looked for a new and reliable Repair Shop to take care my old Ford Winstar. I am so glad I was recommended to go to Bill Nelson’s Automotive. This company did a very honest and fantastic job. One of my issue was a faulty abs...

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  After having crossed the country to relocate in Tucson, I looked for a new and reliable Repair Shop to take care my old Ford Winstar. I am so glad I was recommended to go to Bill Nelson’s Automotive. This company did a very honest and fantastic job. One of my issue was a faulty abs control module for years. Several other Repair Shops I went to in the past were unable to make a reliable diagnostic. Within an hour, Bill Nelson’s Automtive was able to do it. Rather than forcing me to buy a new and expensive one, they proposed to fix it for half the price. They also repaired within a day my spark plugs, ignition wires and ignition coil. On top of being very good mechanics and charging very reasonable price, I want to highlight the amazing customer service. Each time I dropped my car, they drove me to and back from work, they call you back on time and provide you very transparent and understandable explanation of your car issues and of the solutions. I highly recommend Bill Nelson’s Automotive. They will definitively take care of my cars in the future.

• Jim H
  December 23rd, 2015

  

  I’ve lived in Tucson for forty years and have driven various German cars, until now. I have come to expect delays and huge repair costs. I bought a classic Caddy and was referred to Bill Nelson Auto Repair. The mechanics are great and experienced. Prices more than reasonable. Receptionist has a fine dog.

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  I’ve lived in Tucson for forty years and have driven various German cars, until now. I have come to expect delays and huge repair costs. I bought a classic Caddy and was referred to Bill Nelson Auto Repair. The mechanics are great and experienced. Prices more than reasonable. Receptionist has a fine dog.

• J K
  October 30th, 2015

  

  The Bill Nelson Auto Shop is the best auto shop I have ever used. The service is expert. They know cars “inside and out” and provide excellent service at a very good price. I am 100% satisfied. The office atmosphere, though a little “bare bones” in terms of amenities, is entirely friendly. I highly recommend...

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  The Bill Nelson Auto Shop is the best auto shop I have ever used. The service is expert. They know cars “inside and out” and provide excellent service at a very good price. I am 100% satisfied. The office atmosphere, though a little “bare bones” in terms of amenities, is entirely friendly. I highly recommend Bill Nelson. I intend to never go anywhere else.

• Bill
  October 21st, 2015

  

  We always use Bill for our business and personal repairs. This time we had an intermittent problem with our trailer braking system and other issues with the trailer. As always we are very satisfied with the service. We have used his shop exclusively for the last 10 years

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  We always use Bill for our business and personal repairs. This time we had an intermittent problem with our trailer braking system and other issues with the trailer. As always we are very satisfied with the service. We have used his shop exclusively for the last 10 years

• Joan W
  June 28th, 2015

  

  Fabulous job at a reasonable cost. I would bring my cars and trucks here any time!

• Randy W
  June 6th, 2015

  

  Bill’s team did an excellent job with a fuel injection conversion as well as several other repairs and upgrades. Tony & Jimmy are very knowledgeable and easy to work with. They took the time to do the job right. No oversell, no regrets. Highly recommended.

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  Bill’s team did an excellent job with a fuel injection conversion as well as several other repairs and upgrades. Tony & Jimmy are very knowledgeable and easy to work with. They took the time to do the job right. No oversell, no regrets. Highly recommended.

• Kenneth H
  May 6th, 2015

  

  Took my truck in for the steering issue that most 4WD GM trucks have. I also had them install some aftermarket parts that are supposed to help this issue. When I got it back it drove like new, without the new truck cost. Very happy with their service and the results.

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  Took my truck in for the steering issue that most 4WD GM trucks have. I also had them install some aftermarket parts that are supposed to help this issue.

  When I got it back it drove like new, without the new truck cost.

  Very happy with their service and the results.

• Bob M
  April 30th, 2015

  

  Bill Nelson’s Automotive did a great job for me. They didn’t try to over sell me just told me what I needed to have repaired and other things to do down the road. Just an awesome experance, unlike most other automotive repair companies.

• Scott P
  April 29th, 2015

  

  I have been brining my cars to Bill Nelson’s for years at the recommendation of a friend who built race cars for years. Bill, Tony and their lead mechanic Jimmy helped me complete a conversion of my 1968 mustang to a modern day vehicle from the ground up. Bill hand built the engine for me...

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  I have been brining my cars to Bill Nelson’s for years at the recommendation of a friend who built race cars for years. Bill, Tony and their lead mechanic Jimmy helped me complete a conversion of my 1968 mustang to a modern day vehicle from the ground up. Bill hand built the engine for me and Tony was a wealth of knowledge regarding the correct components to put in the car. They were a pleasure to work with and their integrity is beyond reproach. They truly stand behind their work and will not sell you what you do not need. I have personally witnessed other reputable shops in town bring vehicles to Bill Nelson’s for diagnosis! If you are looking for real mechanics and are tired of dishonest parts changers, give them a try. You will be a customer for life. Say hello to Tony, the Service Manager. He is honest and just plain good people!

• steven m
  April 27th, 2015

  

  thank g-d for robert del castillo

• Mark C
  April 27th, 2015

  

  I own a Ford F150 4×4 5.4 3 valve truck, love the truck, hate the plug design. I started to change my plugs and broke a plug. I call Bill Nelson’s and spoke to Tony, he told me to have it towed, recommended a towing service which gave me a discount. The professionals at Bill’s...

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  I own a Ford F150 4×4 5.4 3 valve truck, love the truck, hate the plug design. I started to change my plugs and broke a plug. I call Bill Nelson’s and spoke to Tony, he told me to have it towed, recommended a towing service which gave me a discount. The professionals at Bill’s shop were right on it and fixed the problem with no trouble. I had 5 other plugs that needed to be changed. 3 more broke in the process, all 3 were removed with no damaged or extra work needed on my engine. These guys were pros, way to go Tony and the crew. Thanks for taking a bad situation and making it good. 5 cars

• Steve S
  April 27th, 2015

  

  We have been taking our vehicles to Bill Nelson Automotive for over 14 years. They are friendly, have highly skilled technicians and operate with integrity. One of our vehicles is a 1999 Ford Expedition with over 257,000 miles. I credit it’s longevity to the service it has received from Nelson Automotive.

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  We have been taking our vehicles to Bill Nelson Automotive for over 14 years. They are friendly, have highly skilled technicians and operate with integrity. One of our vehicles is a 1999 Ford Expedition with over 257,000 miles. I credit it’s longevity to the service it has received from Nelson Automotive.

• Cash S
  April 24th, 2015

  

  Dropped off company truck in the morning, They checked it over, informed me of need repairs, and completed them in the same day. I trust these people with all of our company trucks. They are professional and well trained. Cost were lower than most major repair centers. I will be using them for all of...

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  Dropped off company truck in the morning, They checked it over, informed me of need repairs, and completed them in the same day. I trust these people with all of our company trucks. They are professional and well trained. Cost were lower than most major repair centers. I will be using them for all of our repair needs.

• Barry R
  April 24th, 2015

  

  I have been well satisfied with the service, knowledge and follow-up from everyone at Bill Nelsons. They have not only the experience to diagnose your problems but the desire to make sure you are satisfied. Trust the folks at Bill Nelsons.

• ramon v
  April 24th, 2015

  

  I have been a customer of Bill Nelson for many years and I have found them to be very knowledgeable in their repairs and their customer service is excellent. They are very fair in their pricing, I would recommend their services to anyone. I am a satisfied customer.

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  I have been a customer of Bill Nelson for many years and I have found them to be very knowledgeable in their repairs and their customer service is excellent. They are very fair in their pricing, I would recommend their services to anyone. I am a satisfied customer.

• Andrea L
  April 24th, 2015

  

  Bill Nelson Auto can be relied on for always providing a high level of integrity in their workmanship and service. I am always pleased with their maintenance and repairs on my dodge truck. Tony is quick to answer any questions I may have and he even draws me pictures to explain any work that needs...

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  Bill Nelson Auto can be relied on for always providing a high level of integrity in their workmanship and service.
  I am always pleased with their maintenance and repairs on my dodge truck.
  Tony is quick to answer any questions I may have and he even draws me pictures to explain any work that needs to be done so I understand it!
  I would definitely recommend Bill Nelson auto as a local company you can trust to always do the job and at a reasonable price!
  Andrea L.

• Ken C
  April 16th, 2015

  

  I have brought my vehicles here for years, they are always fixed correctly the first time. I have two repair shops directly across the street from where i work and always go down the street to Bill Nelson’s because of the great service and workmanship. One the last places around which has friendly customer service...

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  I have brought my vehicles here for years, they are always fixed correctly the first time. I have two repair shops directly across the street from where i work and always go down the street to Bill Nelson’s because of the great service and workmanship. One the last places around which has friendly customer service and work you can trust.

• John H
  March 27th, 2015

  

  I brought my truck in, with the assumption that I had a problem with my fuel injection system I had installed in 2014. After speaking with Tony, we took a test drive, and determined it was the transmission. Tony’s communication regarding my problem was above reproach. I will be a returning customer and will recommend...

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  I brought my truck in, with the assumption that I had a problem with my fuel injection system I had installed in 2014. After speaking with Tony, we took a test drive, and determined it was the transmission. Tony’s communication regarding my problem was above reproach. I will be a returning customer and will recommend Bill Nelson’s highly as my problem was solved with one visit. Great job and sincere thanks.

• Larry H
  February 19th, 2015

  

  I stopped at Bill Nelson’s for an estimate to replace my thermostat and also a knock sensor was on as indicated by the “check engine light”. I was told there was no charge for a repair estimate but after waiting an hour and a half they gave me a bill for $86.46, which included a...

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  I stopped at Bill Nelson’s for an estimate to replace my thermostat and also a knock sensor was on as indicated by the “check engine light”. I was told there was no charge for a repair estimate but after waiting an hour and a half they gave me a bill for $86.46, which included a hazardous waste charge. I questioned the charges but did not get a satisfactory answer. I will never use Bill Nelson’s auto repair and will notify my friends of the treatment I received.

  Response from Bill Nelson’s Automotive Service

  Bill Nelson’s Automotive Service is an A+ rated shop with the Better Business Bureau. We take customer service and quality of repairs very seriously. Larry called one day and asked about his Nissan. He was told the same thing we tell everyone: “There is no charge for estimates or diagnostics if we take the vehicle in for repair at that time.” We worked on his vehicle for over an hour and determined the first code he had was for a stuck open thermostat. A second code was for a knock sensor problem, which, when exercising the system operation and checking the wiring and connectors that were accessible, determined that the knock sensors needed to be replaced. We gave him the estimate, and he declined the work. This is a highly reputable place of business, and we need to pay our employees and our overhead. Our policy is in place because we can’t work on someone’s vehicle for 90 minutes for free. We wish Larry well.

• lucy g
  October 28th, 2014

  

  Reasonable, honest,quick with wii-fy,nice people

• Lonnie T
  September 24th, 2014

  

  I took my vehicle to Bill Nelson’s Automotive for an “estimate” to fix a bi-fuel coolant leak problem. I actually told the mechanic supervisor exactly where the leak was which they confirmed. After receiving a quote back for what the repairs would cost I decided not to have it fixed since the cost was prohibitive....

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  I took my vehicle to Bill Nelson’s Automotive for an “estimate” to fix a bi-fuel coolant leak problem. I actually told the mechanic supervisor exactly where the leak was which they confirmed. After receiving a quote back for what the repairs would cost I decided not to have it fixed since the cost was prohibitive. When I went to pick up my vehicle I was told I had to pay $86 for their time. I was never informed there would be a charge if I chose to not have any actual work performed. Needless to say I will never return to Bill Nelson for any future repairs and will make sure my friends who also have bi-fuel vehicles to also not go there.

  Response from Bill Nelson’s Automotive Service

  Customer service and satisfaction is what drives our business. We are truly saddened when our customers are unhappy. First we looked the vehicle over thoroughly with regards to the operation of his alternative fuel system and other needs. The regulator was in fact leaking coolant as the customer told us. We also found and informed him of the fact that the lock off valve for the propane had been recalled and needed to be replaced, The propane delivery hose to the mixture control valve was cracked and kinked. When we attempted to start the vehicle on propane, we found the mixture control ( lambda valve) was stuck closed from disuse. We looked up all the parts and labor to give him an estimate for repairs. We also found that the odometer was inoperative most of the time, there was no record of the last service, the fuel service port was missing, the vehicle needed a transmission service and a brake flush. It also needed a battery service and a set of windshield wipers. The tech and service manager spent well over an hour on Lonnie’s vehicle. I think he got more than his money’s worth. We almost never charge for diagnostics if we repair the vehicle. –Bill Nelson, Owner

• Byron A
  June 19th, 2014

  

  If you are old enough to remember what a reputable business was, Bill Nelson’s rates with the best of them. Upfront pricing, suggestions for saving you some money and they do what they tell you they are going to do. You will pay for their labor; however, you won’t have to come back a second...

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  If you are old enough to remember what a reputable business was, Bill Nelson’s rates with the best of them. Upfront pricing, suggestions for saving you some money and they do what they tell you they are going to do. You will pay for their labor; however, you won’t have to come back a second time to fix the fixes.

• Ricardo B
  July 25th, 2013

  

  All I can say is Bill Nelson’s Automotive is the honest and knowledgeable repair shop your looking for. I have gone there 3 times and have been very pleased with the people in the office, as well as the mechanics. They are a finely oiled service machine.

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  All I can say is Bill Nelson’s Automotive is the honest and knowledgeable repair shop your looking for. I have gone there 3 times and have been very pleased with the people in the office, as well as the mechanics. They are a finely oiled service machine.

• Jennifer M
  June 8th, 2013

  

  After going to Midas for 3 years, my husband and I always had problems when we left the shop. Recently the Midas on 6th Ave broke our automatic seat in our Murano and forgot to connect the air hose (for the 2nd time) and it cause my husband to loose power in the SUV while...

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  After going to Midas for 3 years, my husband and I always had problems when we left the shop. Recently the Midas on 6th Ave broke our automatic seat in our Murano and forgot to connect the air hose (for the 2nd time) and it cause my husband to loose power in the SUV while on the highway. I am thnakful he wasn’t hurt. Although Midas agreed to fix the seat for free, once they realized it wasn’t just a “plastic piece” and after a fight with the owner, we knew we needed to go somehwere else. I saw this site and went to check out the closest shop with recent and excellent reviews. When we arrived – Wedy was AWESOME! I love that there is a woman at the front and she is wonderful and knows what she is talking about. They fixed my car and Tony – the manager was EXCELLENT! He called me to let me know what needed to be done and offered what I could hold off on. There was no pushy sales pitch and he took the time to walk me through my options. Even more, he reviewed my Murano and spent almost 2 weeksscouring for parts so that I could fix these major issues that Midas did. Ornignally we were looking at $2500 and with Tony on the job, it looks like we will bay $1500. They are honest and easy to work with. Excellent. Additionally, you need to make an appointment – that says people are lining up to take their cars there! We are relocating and I WISH we could take them with is. They take all of the pain out of car repairs – totally quality workmanship!

• Elaine N
  May 4th, 2013

  

  On our way through Tucson, our vehicle was leaking fluid and billows of smoke were coming from beneath. We were referred to Bill Nelson’s Automotive and within minutes Bill determined that we had mistakenly driven in 4 wheel drive while on the freeway which in turn broke a seal. Snce we had two vehicles, we...

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  On our way through Tucson, our vehicle was leaking fluid and billows of smoke were coming from beneath. We were referred to Bill Nelson’s Automotive and within minutes Bill determined that we had mistakenly driven in 4 wheel drive while on the freeway which in turn broke a seal. Snce we had two vehicles, we left the vehicle with Bill and carried on to Phoenix for several days. Upon our return through Tucson, we picked up the repaired vehicle. The repair bill was very reasonable in our opinion. We were impressed with not only, Bill, but his entire staff. I doubt if we would have been so pleased had we gone to a dealer. Highly recommend!

• Rick P
  April 5th, 2013

  

  I do most of my own auto repairs, but I have had the pleasure of dealing with Bill Nelson’s 2 times now. I have a list of horror stories dealing with dealerships on warranty claims. Bill Nelson’s is the only place that I have ever had a good auto repair experience in Tucson (yes, I...

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  I do most of my own auto repairs, but I have had the pleasure of dealing with Bill Nelson’s 2 times now. I have a list of horror stories dealing with dealerships on warranty claims. Bill Nelson’s is the only place that I have ever had a good auto repair experience in Tucson (yes, I am rather picky). It is nice to get my vehicle back repaired without additional damage. These folks are honest and go beyond what is asked of them.

• Michael J
  March 13th, 2013

  

  I am thoroughly satisfied, I haven’t the words to express how well they took care of me. They have a professional attitude with a family touch. I will return and I will refer everyone I know to Bill Nelson’s Automotive Center.

• David L
  March 7th, 2013

  

  Driving through Tucson on our way home to Texas the transmission cooler in our hummer filled the radiator full transmission fluid, spilling transmission fluid and water down the side of the hummer and the Clasic 240Z we were towing. I Checked my smartphone, read a couple reviews and decided on Bill Nelson Automotive. I first...

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  Driving through Tucson on our way home to Texas the transmission cooler in our hummer filled the radiator full transmission fluid, spilling transmission fluid and water down the side of the hummer and the Clasic 240Z we were towing.
  I Checked my smartphone, read a couple reviews and decided on Bill Nelson Automotive. I first talked to Wendy ( Thanks Wendy) a very capable receptionist. After explaining we were traveling she gave me directions to Bills Nelson’s. Tony the Service Manager checked out the Hummer wrote up a quote and got the work started. The Mechanic was Clay, Clay is an awsome mechanic and an interesting guy. I’ve never met a mechanic that kept things a clean as Clay did. Everything he removed or replaced was cleaned before it was installed and wiped down again afterwards. When cashing out a few hours later the bill was a little over a hundred dollars less than the quote. Even our family dog was welcome to share the waiting room with us.
  Thanks to all of you at Bill Nelson’s Automotive for all your help and the very professional service you provide.

• Teresa F
  February 19th, 2013

  

  I went from a horrible experience at another mechanic shop to a wonderful experience here at Bill Nelson’s. They fixed the problem that stumped the other garage. The service was fast and professional. Tony was honest, very helpful and friendly. I highly recommend this garage.

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  I went from a horrible experience at another mechanic shop to a wonderful experience here at Bill Nelson’s. They fixed the problem that stumped the other garage. The service was fast and professional. Tony was honest, very helpful and friendly. I highly recommend this garage.

• merle j
  December 18th, 2012

  

  We have used Bills Automotive over the last two years. They have always been great with their service and helpful and professional. They have always been honest and charged what was fair. We highly recommend Bills Automotive in Tucson, AZ.

• Bill M
  December 17th, 2012

  

  We have used Bill Nelson’s for over ten years for our personal and business vehicles. As usual we are very pleased with their work.

• carl m
  December 12th, 2012

  

  This is the second time I have used their fuel injector testing and cleaning service. This time they checked out fine and didn’t need cleaning. I appreciate their honesty and will return for more fast and friendly service.

• Jim K
  November 30th, 2012

  

  Service above and beyond. Diagnostics quick and accurate. Source of 4 codes on the check engine light led to a broken check valve. Check valve no longer carried by the OEM. Tony and Jim got a new part (in an hour) that was close and fabricated alternate connections that would work. Problem solved for a...

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  Service above and beyond. Diagnostics quick and accurate. Source of 4 codes on the check engine light led to a broken check valve. Check valve no longer carried by the OEM. Tony and Jim got a new part (in an hour) that was close and fabricated alternate connections that would work. Problem solved for a very reasonable price.

• Troy S
  November 20th, 2012

  

  I was going to take my vehicle on a long road trip so I took it to have it inspected because it has over 200k miles on it. Bill and Tony checked it out and everything was fine. They really could have taken advantage of the situation by selling me something I didn’t need, but...

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  I was going to take my vehicle on a long road trip so I took it to have it inspected because it has over 200k miles on it. Bill and Tony checked it out and everything was fine. They really could have taken advantage of the situation by selling me something I didn’t need, but they didn’t do that. Great service!

• Lynne H
  November 4th, 2011

  

  Took our van to Nelson’s because of their A+ rating at BBB. It was like doing business with family. Very courteous, fair, and prompt. Also, no hard sales for any other work that may be needed to be done in the future. I will be taking all our vehicles to this place. Thank you!

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  Took our van to Nelson’s because of their A+ rating at BBB. It was like doing business with family. Very courteous, fair, and prompt. Also, no hard sales for any other work that may be needed to be done in the future. I will be taking all our vehicles to this place. Thank you!

• Robert N
  October 5th, 2011

  

  have been taking my old beast suburban to Nelson” for maintenance and general repairs. all was done in a timely manner. Never felt pressured to do more than necessary. I will ccontinue to take my vehicles there for repairs and maintenance.

• Jan J
  July 6th, 2011

  

  This is the second time I’ve taken my car to Bill Nelson’s. At high speeds, I was experiencing a wobble in my steering wheel when I braked. The shop not only fit me into their busy schedule, but determined that my front brake pads were cracked and rotor was scratched. The car drives like brand-new...

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  This is the second time I’ve taken my car to Bill Nelson’s. At high speeds, I was experiencing a wobble in my steering wheel when I braked. The shop not only fit me into their busy schedule, but determined that my front brake pads were cracked and rotor was scratched. The car drives like brand-new now! You can feel confident in taking your car to Bill Nelson’s Automotive Service … they’re fantastic!

• Rachel S
  April 25th, 2011

  

  Wonderful shop. Very knowledgeable and helpful. Willing to take extra steps to insure contentedness with their work.

• Barbara W
  April 24th, 2011

  

  I took my car to Bill Nelson Automotive to replace the front brakes which not only needed replacement but were squeaking badly. They did a great job, it didn’t take too long, and no more squeaks!

• noreen c
  April 4th, 2011

  

  I have been taking my vehicles to Bill Nelson’s Shop for about 15 years. I have always received excellent service, being driven to work and picked up at the end of the day. I drove my last car 188,000 miles with the maintenance that it received from this shop.

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  I have been taking my vehicles to Bill Nelson’s Shop for about 15 years. I have always received excellent service, being driven to work and picked up at the end of the day. I drove my last car 188,000 miles with the maintenance that it received from this shop.

• Kent F
  March 10th, 2011

  

  Took my 05 Silverado to Bill Nelson’s for a propane regulator rebuild since I had them do a propane conversion a few years ago. My 05 runs on either propane or gas. have had no problems untill the regulator went out. They did an excellent job. They are the only shop in town that has...

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  Took my 05 Silverado to Bill Nelson’s for a propane regulator rebuild since I had them do a propane conversion a few years ago. My 05 runs on either propane or gas. have had no problems untill the regulator went out. They did an excellent job. They are the only shop in town that has qualified tech’s to work on these that I’m aware of. They also noticed my water pump was leaking and some other issues which I’m going to have them repair. Great customer service and employee’s. Tony, the manager and Bill the owner make this facility worth coming to.
  Thank you for the great service.
  Kent

• Jan J
  March 9th, 2011

  

  I’ve been needing a brake job for a few weeks now, and keep running out of time to do it. Yesterday I had a business meeting that lasted a few hours, and Bill Nelson’s Auto snuck a brake job in while I was tied up! They were so accommodating and really took a load off...

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  I’ve been needing a brake job for a few weeks now, and keep running out of time to do it. Yesterday I had a business meeting that lasted a few hours, and Bill Nelson’s Auto snuck a brake job in while I was tied up! They were so accommodating and really took a load off my mind by getting my car fixed despite my busy schedule. Thanks, Bill, Tony and Danielle! You’re the best!

• Rick H
  March 7th, 2011

  

  I just wanted to take a moment to thank the Bill Neslson team for doing such a wonderful job tuning my car for emissions. Still going strong and for the past three years I have passed with flying colors. Though I do not drive this car daily prior to me taking my car to Bill...

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  I just wanted to take a moment to thank the Bill Neslson team for doing such a wonderful job tuning my car for emissions. Still going strong and for the past three years I have passed with flying colors. Though I do not drive this car daily prior to me taking my car to Bill Nelsons I spent the two previous years struggling to find a repair shop as well as getting my car to pass the emissions inspections. Great job!
  Sincerely Rick,

• Rob M
  March 1st, 2011

  

  Best Shop in town! I wouldn’t go any other place! Bill & Tony do a great job of fixing it right the first time and on time. I’ve been using Nelson’s for years now, and would not hesitate to reccomend them to anyone needing auto repair service. Oil changes, tune-ups, and full engine rebuilds…. these...

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  Best Shop in town! I wouldn’t go any other place! Bill & Tony do a great job of fixing it right the first time and on time. I’ve been using Nelson’s for years now, and would not hesitate to reccomend them to anyone needing auto repair service. Oil changes, tune-ups, and full engine rebuilds…. these guys do it all!